Seller Policy
1. Eligibility to Sell
To become a seller on
Tula Online Store, you must:
- Be based in Malawi and
legally authorized to sell the listed goods.
- Have a valid business
registration certificate (for formal vendors).
- Agree to comply with all
applicable laws and regulations regarding food safety,
hygiene, packaging, and labeling.
2. Product Listings
- Sellers may list items such as:
Groceries, fresh produce, packaged goods, beverages, personal care items, and household essentials. - All listings must include:
- Product name
- Clear description
- Accurate pricing
- High-quality image
- Quantity/packaging details
- Prohibited items: Expired goods and any illegal or unsafe items.
3. Pricing &
Payments
- Sellers are responsible for
setting their own prices.
- Payments to sellers will be
processed on a weekly or bi-weekly basis, depending on
agreement, after deducting:
- Platform commission (to be
agreed upon during registration)
- Delivery or service charges
(if applicable)
- Payment methods
supported: Bank Transfer, Mobile Money, or as
agreed in the seller contract.
4. Order Fulfillment
& Delivery
- Sellers must ensure product
availability and timely preparation for delivery.
- Tula Online Store coordinates
delivery to customers. Sellers will be notified of pickup schedules.
- Failure to fulfill orders
without valid reason may result in penalties or account suspension.
5. Returns & Quality
Control
- Sellers are responsible for
ensuring product quality, accuracy, and freshness.
- In cases of customer returns
(due to expired or incorrect items), the seller will bear the cost of
replacement or refund.
- Repeated complaints may result
in product delisting or termination of the seller account.
6. Seller
Responsibilities
- Maintain up-to-date stock
levels and prices.
- Provide excellent service and
accurate communication.
- Comply with Tula Online Store’s
branding and packaging guidelines.
- Respect customer privacy and
data.
7. Dispute Resolution
- Disputes between sellers and
customers will be mediated by the Tula Online Store support team.
- Tula will make the final
decision based on evidence, communication logs, and platform policy.
8. Account Termination
Tula Online Store
reserves the right to suspend or terminate a seller account if:
- The seller violates this policy
- There is evidence of fraudulent
activity
- The seller receives repeated
negative feedback
- There is non-compliance with
delivery or product quality standards
Tula Online Store
Tula Online Store is Malawi’s premier online food and grocery store. From fresh fruit and vegetables, rice and grains, spices and seasonings, packaged products, beverages, personal hygiene, and household care product – we have it all. Choose from a wide range of options in every category, exclusively picked to help you find the best quality available at the lowest prices. Make your purchase and your order will be delivered right to your doorstep in the selected areas in Lilongwe. You can pay online using your TNM Mpamba or Airtel Money or pay cash on delivery. We guarantee your satisfaction every time.
Why should I use Tula Online Store?
Convenience - Tula Online Store allows you to walk away from the drudgery of grocery shopping and welcome an easy relaxed way of browsing and shopping for groceries. Food shopping online is now easy as every product on your monthly shopping list, is now available online at Tulamw.com. Discover new products and shop for all your food and grocery needs from the comfort of your home or office. No more getting stuck in traffic jams, struggling to find parking, standing in long queues and carrying heavy bags – get everything you need, when you need it, right at your doorstep.
Supporting another household? – Are you a busy professional who is supporting aging parents, or a spouse and children who live away from you – make sure they get all the provisions through this service. Make your purchase and choose an alternate delivery address and we will make sure to deliver according to your instructions.
Bulk buying groups – Do you belong to an office buying group? or does your savings group (‘Bank Mkhonde’) buy things in bulk? Let us save you the hassle of having to go all over town to find what you need, and reduce the risk of carrying large amounts of cash. Register your buying group with us and send us your order. We will deliver to you. Contact us at corporate@tulamw.com to learn more.
Shop owners – let us save you time and trouble of hunting for goods -give us your order and we will deliver to your shop. Call or whatsapp customer care on
Corporate institutions - Yes, we supply of products at special prices to institutions such as schools, restaurants and corporates. Contact us at corporate@tulamw.com to learn more.
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