Privacy Policy
At Tula Online Store
(tulamw.com), we are committed to protecting your personal information and your
right to privacy. This Privacy Policy explains how we collect, use, store, and
protect your data when you use our website and services.
1.
Information We Collect
We may collect and store the following types
of personal information:
- Personal Identification Data: Full name, address, phone number, email address.
- Transaction Information: Purchase details, delivery address, payment method.
- Communications:
When you contact us via email, WhatsApp, or phone.
We do not store your
financial details like Bank accounts, TNM Mpamba or Airtel Money PINs.
2.
How We Use Your Information
We use your information for the
following purposes:
- To process and deliver orders
- To communicate with you regarding your orders,
refunds, or support queries
- To provide a personalized shopping experience
- For internal analysis to improve our products,
services, and website
- To comply with legal obligations
3.
Sharing of Information
We may share some information with other service providers for purposes of service delivery including with courier services.
We do not sell, rent, or
share your personal data with third parties for marketing.
4.
Data Security
We use secure servers, encryption,
and other technologies to protect your information. Only authorized staff with
proper training and clearance can access your personal data.
5.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or object to data processing
- Request a copy of your data in a portable format (where
applicable)
To make such a request, contact us
at support@tulamw.com / tickets@tulamw.com
6.
Cookies and Tracking
Our website may use cookies to
enhance your browsing experience and help us analyze web traffic. You can
choose to accept or decline cookies through your browser settings.
7.
Retention of Data
We retain personal information only
as long as necessary:
- For the purpose it was collected
- To comply with legal requirements
- To resolve disputes or enforce our policies
8. Account Security
Customers are responsible for the privacy/security of their account information.
Tula will not be responsible for claims arising from purchases made by minors or any other unauthorised persons.
9.
Changes to this Privacy Policy
We may update this policy to reflect
changes to our practices or legal obligations. Updates will be posted on this
page and become effective immediately upon posting.
10.
Contact Us
For any questions or concerns about
this Privacy Policy or your personal data, please contact:
Email: support@tulamw.com
/ tickets@tulamw.com
Phone/WhatsApp: +265993670975
Website: https://tulamw.com
Tula Online Store
Tula Online Store is Malawi’s premier online food and grocery store. From fresh fruit and vegetables, rice and grains, spices and seasonings, packaged products, beverages, personal hygiene, and household care product – we have it all. Choose from a wide range of options in every category, exclusively picked to help you find the best quality available at the lowest prices. Make your purchase and your order will be delivered right to your doorstep in the selected areas in Lilongwe. You can pay online using your TNM Mpamba or Airtel Money or pay cash on delivery. We guarantee your satisfaction every time.
Why should I use Tula Online Store?
Convenience - Tula Online Store allows you to walk away from the drudgery of grocery shopping and welcome an easy relaxed way of browsing and shopping for groceries. Food shopping online is now easy as every product on your monthly shopping list, is now available online at Tulamw.com. Discover new products and shop for all your food and grocery needs from the comfort of your home or office. No more getting stuck in traffic jams, struggling to find parking, standing in long queues and carrying heavy bags – get everything you need, when you need it, right at your doorstep.
Supporting another household? – Are you a busy professional who is supporting aging parents, or a spouse and children who live away from you – make sure they get all the provisions through this service. Make your purchase and choose an alternate delivery address and we will make sure to deliver according to your instructions.
Bulk buying groups – Do you belong to an office buying group? or does your savings group (‘Bank Mkhonde’) buy things in bulk? Let us save you the hassle of having to go all over town to find what you need, and reduce the risk of carrying large amounts of cash. Register your buying group with us and send us your order. We will deliver to you. Contact us at corporate@tulamw.com to learn more.
Shop owners – let us save you time and trouble of hunting for goods -give us your order and we will deliver to your shop. Call or whatsapp customer care on
Corporate institutions - Yes, we supply of products at special prices to institutions such as schools, restaurants and corporates. Contact us at corporate@tulamw.com to learn more.
